Workfront App Client OAuth2 Machine to Machine Credentials returns 401 after Preview Refresh | Community
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DennisBa1
DennisBa1
December 9, 2024
Question

Workfront App Client OAuth2 Machine to Machine Credentials returns 401 after Preview Refresh

  • December 9, 2024
  • 1 reply
  • 952 views

We have set up a Workfront  API App Client OAuth2 with Machine to Machine Credentials in our Preview environment. We use this to call /integrations/oauth2/api/v1/jwt/exchange route and authenticate our API integration. This worked fine last week but after the weekly refresh to our preview environment we are receiving this response.

{
    "statusCode": 401,
    "error": true,
    "type": "Unauthorized",
    "message": "Request failed with status code 401: You are not currently logged in."
}
 
The refresh did not delete the existing App, its just not being authorized.
 
We can create a new app, generate creds and get those to work BUT we don't want our integration to break every time a refresh occurs and go through the steps to recreate the app. Does anyone have any insight into why this is happening, can be prevented or another solution?
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1 reply

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
December 10, 2024

not quite sure how you are doing this but is it possible that whatever your credentials are, only exist in the sandbox? If so, it's working as intended (probably?). We usually generate credentials in the production environment and then wait until the refresh and the credentials show up in the sandbox after this.

DennisBa1
DennisBa1Author
December 12, 2024

OK that's interesting. We are creating separate credentials in sandbox, preview and production. Each from different service accounts. We don't want our preview environment to have the same credentials as production because we don't want those credentials to have access to modify production resources. 

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
December 12, 2024

If I'm understanding you correctly, I think you will find that whichever service account you set up in production (last week) will now be in preview and whatever you have set up for authentication in production, will work in preview. (that's my guess)

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