The Workfront 20.2 product release is now available. You can find more information about the release here. Starting the week of May 26th, we will be enabling one feature for the Workload Balancer that did not release with the 20.2 release due to an issue. This feature is the ability to manage user allocations in the Workload Balancer. Look for more communication next week for when this is planned to be enabled in your instance.
If you have questions that arise about any of the new features in the 2020.2 release, please comment below and I'll be sure to address them or get the right resources here to respond.