Workfront

AdrianoMe · 9/17/25

Any new Requests are currently displayed as "In Progress" in the new Request experience, even when they have not yet reached an In Progress status. This discrepancy causes significant confusion for our users due to the mismatch between the status of the Request itself and what is shown on the Requests page. For example, as illustrated in screenshots 1 and 2, my test request appears as "In Progress" on the Requests screen, but when you view the Request details, the status is actually "New."

Additionally, in the New Request Experience, when filtering by status (refer to screenshot 3), the available options are:

- Completed
- In Progress
- Rejected
- In Review
- Pending Review

Out of these, we only utilize Completed and In Progress, and there are several statuses we use that are not represented. To improve clarity, the filter options on the Requests page should include all active Issue status options, similar to those available when filtering Issue status in a Report. Furthermore, the status displayed in the status column on the Requests page should accurately reflect the current status of the Request.

vikkigibbs_ibm · 9/17/25

Hello,

I'm wondering if the screen shots you attached of the 01 Request screen status is showing a report/custom dashboard view, rather than the standard Workfront Request page as that has fixed column headers as per below & they don't match the ones in the screenshot;

If you're looking at a report is it possible you aren't filtering to the Group which has the statuses created that you expect to see, e.g. the Group used on the Request queue project. Another area to check is in Set Up>Groups>Statuses - check the statuses are set up for Request rather than Issue as per the screenshot.

Kind regards

Vikki