I sent a test email to the request queue with 2 documents attached. One was a .doc (15 KB) and one was a .pdf (583 KB). Only the .doc was saved in the "documents" section of the request queue.
To make matters even weirder, I also "forwarded" an email with the same 2 attachments to the intake email address, and neither of the attached documents were saved, just a .png from the body of the email. It looks like it is only saving the smallest file?
I can't find any settings I can adjust on my end, are there any? Is this something that can be corrected? This will be a big problem for us and our brand new email enabled request queues.