Users on 'Work' license can no longer log hours direct to a ticket

[dan_r62118957]

Since the last Workfront update, staff on a 'work license' can no longer add hours direct to a ticket via the updates tab. I have checked all associated settings and the users are assigned to the problem tickets and have access to manage the tickets. Is anyone else experiencing the same issue? Rosie Cooper SmallWorlders

[dan_r62118957]

Sorry, I mixed up my terminology here - we call them 'ticket' internally - I mean of course 'task' Rosie Cooper SmallWorlders

[dan_r62118957]

This two Help pages indicates that Miriam should have access to add hours to the task, seeing as she has 'Contribute' access to the task:

[VickyFi]

Hi @Rosie Cooper Please see article:

[dan_r62118957]

Brilliant! Thank you �� I did search to see if something existed already but obviously not very well! Rosie Cooper Project Manager & Operations 49-50 Eagle Wharf Road, London, N1 7ED Email: rosie@smallworlders.com Office: "tel:+442075023591"> +44(0)20 7502 3591 Website: "http://www.smallworlders.com/"> www.smallworlders.com Get the answer to intranet adoption and engagement Bridging the Adoption Chasm (Ebook) Combining social sciences and intranet engagement benchmarking this ebook explains how to design an intranet that engages the widest possible audience in your organisation. "http://smallworlders.com/intranet-engagement-strategy-bridging-the-intranet-adoption-chasm/"> Read more

[EXP_-_DustinMa]

Hi all, Just a heads up, we fixed this issue with a patch around 8am Mountain time on Friday morning. :) Hope you are all off to a fantastic week! Thanks, Dustin Martin Tier 2 Assigned Support Engineer Workfront