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user hourly vs role hourly

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We usually use User Hourly when completing our time sheet. Everyone has a code assigned that has their rate. When we have projects that are a flat rate, we use the role hourly option as every role is the same rate. I have added the new role with the cost, added the new code, created a new template with the Role Hourly view plus added the new code to the user's profile. Despite all these changes, when time is entered, it still users the user's hourly rate. I have even Recalculated the form hoping to push out the new rate but to no avail. Any ideas on what is stopping the new rate being shown? Paula Mitchell Sr. Publications Specialist, Creative Services Marketing and Communications Upcoming Leave None T 1.703.245.1537 M 1.571.358.2875 1775 Tysons Blvd McLean, VA 22010 "http://www.dxc.technology/"> dxc.technology / "https://twitter.com/dxctechnologycs"> Twitter / "https://www.facebook.com/DXCTechnology/"> Facebook / "https://www.linkedin.com/company/dxctechnology"> LinkedIn DXC.technology - This is a PRIVATE message - If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind the Company to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. DXC Technology Company - Headquarters: 1775 Tysons Boulevard, Tysons, Virginia 22102, USA. DXC Technology Company -- This message is transmitted to you by or on behalf of DXC Technology Company or one of its affiliates. It is intended exclusively for the addressee. The substance of this message, along with any attachments, may contain proprietary, confidential or privileged information or information that is otherwise legally exempt from disclosure. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient of this message, you are not authorized to read, print, retain, copy or disseminate any part of this message. If you have received this message in error, please destroy and delete all copies and notify the sender by return e-mail. Regardless of content, this e-mail shall not operate to bind DXC Technology Company or any of its affiliates to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose.
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