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Unable to add proofs to specific document sub-folders - they create outside in the General Project folder

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Level 3

I have 2 planners working in the same project and trying to add proofs in specific document folders. Each time they do, the proof generates outside of the folder under the general Project folder. They both have system admin access -we have not encountered this before- anyone?

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Community Advisor

Yep - I submitted a ticket for this yesterday morning (case 00242907)

our support rep said "fairly certain this is a bug, so I've sent this up to the engineering team for further investigation. We should hear back from them within 2 weeks with an official diagnosis"

Anyone else experiencing this, please submit a ticket, maybe we can get engineering diagnosing it faster.