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SOLVED

Template question

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Level 2

A user used the wrong template when converting a request. Is there a way to change the template after converting the request?

1 Accepted Solution

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Correct answer by
Administrator

Hey Kevin,

That is unfortunately not possible. So sorry!

Kyna

View solution in original post

1 Reply

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Correct answer by
Administrator

Hey Kevin,

That is unfortunately not possible. So sorry!

Kyna

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Level 2

Thank you. That's what I thought, but wanted to double check.

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Level 10

Did you convert the request to a project? If so, you can add the template you want and delete the tasks from the wrong template.

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Level 2

I imagine there might be a report that checks for which template was used for creating the project - which is fixed in this case (which makes sense).

To that point, It would be great to be able to restrict which templates can be used to make projects and which templates are only used by attaching to existing projects.

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Level 10

At the bottom of the Project Overview, there is a section that shows the originating template… if the project was made from a template.

0694X00000G6sa3QAB.png

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Level 2

The request was converted to a project. That's a good suggestion, thank you.

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Level 10

If you catch it before the user gets to far, they can simply go back to the request and re-convert the request to the correct template. This will disconnect the resolved-to link from the first project, and you'll have to delete the first project.