Hey Vic, Thanks for the thorough response. I get it, it's not ideal. I might be jumping a bit too far out of my circle, so keep in mind this is the information that I have at this point in time, and is not reflective of Workfront as a whole. The main source of this issue is based on those customers on cluster 3. We had a problem that was found after we migrated from our legacy datacenters (DCs) to the new cloud hosting platform (Amazon Web Services, AKA AWS.) The fix is that we have to go through and re-index every object, every detail, everything in Workfront, for cluster 3. This unfortunately takes time. I'm not sure who was telling people wait until next year, as that's not entirely accurate. We've been working through the reindex since before Thanksgiving. We're still working through reindexing data. There is a massive amount of data on cl03, and it uses Encryption At Rest, which does impact the performance there, but is more secure. I do not as of right now have an ETA on when the entire server cluster will be reindexed. I know we're going in batches so we can keep an eye on the process and make sure we correct any issues we see along the way. We just had a batch start a reindex around 10am MST this morning. Now, as for why I say that waiting until next year isn't entirely accurate... we are building our new search. Right now it's waiting on 2 core components to be completed before we can start beta testing it. Internal tests though? Amazing. Much better than the current search, and much more reliable. I would guess that we'll likely see beta for the new search just prior to the 20.1 release early next year. That however, doesn't mean that we won't continue to work on making sure that the current search works, but because each scenario may be slightly different, we ask that anyone seeing problems with search submit a support request. To make your request go faster, please include the search term, a screenshot of the results, who the user searching for the object is, and a direct link to the object. This helps us ensure that we have everything we need to escalate if necessary, or link it to an existing escalated ticket. Thanks for you understanding! Dustin Martin Assigned Support Engineer Workfront