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SOLVED

Sandbox Refresh - Unable to Schedule

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Level 8

In this case, the phone Support person was able to help me figure out the issue, but it's so tiny-weird that I figured I'd come document it here for the next person to run into it.

 

I wanted to schedule a refresh of my sandbox environment yesterday, expecting it to run overnight. However, when I brought up the calendar menu and selected the date 7/25/2023 as my refresh date, the 'Schedule Refresh' button became inoperable. I could click on it, but nothing happened and no error messages occurred. 

 

I called in for help and we figured out that if you select the current date, Workfront assumes you want midnight of that exact date - ie the time that has already passed. Since Workfront has yet to install the Tardis time-travel feature, the UI silently stops you from scheduling the refresh for an 'invalid' date.

 

So if I wanted a refresh to run overnight tonight (7/26/23), then I would have to select 7/27/23 from the calendar picker to get my expected behavior. 

 

Why the UI allows you to pick a date that will never be valid, or doesn't at least pop-up a helpful error, is a mystery for another day.

1 Accepted Solution

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Correct answer by
Employee Advisor

@KatherineLa Just to follow up on this, a new bullet has been added to the article, The Adobe Workfront Custom Refresh Sandbox environment, saying that "The scheduled refresh occurs at 12:00 AM on the given date, based on the timezone of the user that submitted the request" to help clarify things. 

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2 Replies

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Employee Advisor

@KatherineLa I think this is a great callout and something that should be noted in the documentation around custom refresh sandboxes. I will submit a request to the Workfront Documentation Team to get this article updated and make it more clear that the refresh happens at midnight. 

Avatar

Correct answer by
Employee Advisor

@KatherineLa Just to follow up on this, a new bullet has been added to the article, The Adobe Workfront Custom Refresh Sandbox environment, saying that "The scheduled refresh occurs at 12:00 AM on the given date, based on the timezone of the user that submitted the request" to help clarify things.