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SOLVED

Routing rule - default assignee and default team

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Level 4

Has anyone ever created a routing rule for a project with a default team AND a default assignee (where the default assignee isn't part of the default team?)

 

If so, do both the team and assignee get notifications?

 

I'm wanting to have a way that when one person from one particular team is out of office, a user can be added to the other teams routing rule just while they're away to be notified when new requests come through so I'm wondering if I can add that person as the default assignee just in that time?

 

Hope that makes sense

 

 

1 Accepted Solution

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Correct answer by
Community Advisor

I do believe that both the team and the person would both get notified - but easily answered with a test in preview!

If this helped you, please mark correct to help others : )

View solution in original post

2 Replies

Avatar

Correct answer by
Community Advisor

I do believe that both the team and the person would both get notified - but easily answered with a test in preview!

If this helped you, please mark correct to help others : )