Routing rule - default assignee and default team | Community
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Level 4
July 26, 2023
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Routing rule - default assignee and default team

  • July 26, 2023
  • 1 reply
  • 1116 views

Has anyone ever created a routing rule for a project with a default team AND a default assignee (where the default assignee isn't part of the default team?)

 

If so, do both the team and assignee get notifications?

 

I'm wanting to have a way that when one person from one particular team is out of office, a user can be added to the other teams routing rule just while they're away to be notified when new requests come through so I'm wondering if I can add that person as the default assignee just in that time?

 

Hope that makes sense

 

 

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Best answer by Madalyn_Destafney

I do believe that both the team and the person would both get notified - but easily answered with a test in preview!

1 reply

Madalyn_Destafney
Community Advisor
Madalyn_DestafneyCommunity AdvisorAccepted solution
Community Advisor
July 26, 2023

I do believe that both the team and the person would both get notified - but easily answered with a test in preview!

If this helped you, please mark correct to help others : )
JaxelleAuthor
Level 4
July 27, 2023

Thank you Madalyn!