Routing rule - default assignee and default team

[Jaxelle]

Has anyone ever created a routing rule for a project with a default team AND a default assignee (where the default assignee isn't part of the default team?)

If so, do both the team and assignee get notifications?

I'm wanting to have a way that when one person from one particular team is out of office, a user can be added to the other teams routing rule just while they're away to be notified when new requests come through so I'm wondering if I can add that person as the default assignee just in that time?

Hope that makes sense

[Madalyn_Destafney · Accepted solution]

I do believe that both the team and the person would both get notified - but easily answered with a test in preview!

[Jaxelle]

Thank you Madalyn!

[AnnaHolder]

Hi @Madalyn_Destafney ,

How does one test notifications in Preview?   I believe only our Prod environment is set up to generate emails.  Or are you just referring to the notifications within WF itself?

Thanks!

[Madalyn_Destafney]

Ah yes sorry, you're right. You can just do a test in production and see if they both get the notification.

[AnnaHolder]

OK, thanks for confirming!