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Receive in-app notification for issue status change

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Level 2

Hi all,

 

I was trying to configure that as soon as a request status changes (i.e. from "New" to one of the custom statuses we created), I want the requester to receive an in-app notification within Workfront.

I understand from the documentation (https://experienceleague.adobe.com/docs/workfront/using/basics/use-notifications/notifications-reque...) that the requester can receive an email notification by default, but is there a way to allow for the in-app notification as well?

 

Thanks!!

1 Accepted Solution

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Correct answer by
Community Advisor

jinxcjinxc, that is the only option out of the box that is available.  If you have Fusion, you could potentially have it send in-app notes to the user when statuses change on requests but that is the only option for doing in-app on this use case.

4 Replies

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Correct answer by
Community Advisor

jinxcjinxc, that is the only option out of the box that is available.  If you have Fusion, you could potentially have it send in-app notes to the user when statuses change on requests but that is the only option for doing in-app on this use case.

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Level 2

Thanks - have you experimented something like this in Fusion? Any tips?

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Community Advisor

Jinxcjinxc,

You could have Fusion watch your requests for the status change, when that occurs, you could do a create record for Note type which allows you to direct a message to a team or user (like the requester), essentially using the same process the update feed does so the user sees it within Workfront notifications.  You could have a different note created based on the status if you needed to.

An example we do using this process (cause IT wouldn't allow us to tie into our email system) is when we create a user account.  We have a custom form on the user profile with question that says Send a Training Plan? Yes or No.  If Yes, it kicks off Fusion job to grab our training template and create a project for the user, we then post a note to the User account with the training plan link, which gives in-app notification but under global notifications there is an item to instant or email if user receives an update, so it also sends an email to user with the note and link (its a workaround).

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Level 10

@jinxcjinxc 

We practice similar, however to update the setting for individual user also. Sometime sounds extra, required to do.