Hi Jill, The email thing could be several causes. But I would try to open the queue project, go to the More tab > Staffing > People. If those folks are on there, you can remove them here and that should stop those emails (if that's what you want). As far as always converting issues to projects, the answer would be no, for us. It depends on the workflow and how the teams will work the requests/issues. There's three scenarios for us: The team simply needs to work the one issue, no need to convert it to anything, just work it and close it. The team needs the Issue to be converted to a Task (there could be several reasons for this – metrics, they may want to create sub tasks later, they use Kan Ban, etc.). The team needs to complete several tasks as a result of this request/issue (usually a repetitive set of tasks that we'll keep in a Template). This is when we would convert the issue to a project. Hope that helps.