There is no way to do what you describe to my knowledge. Workfront uses the time of day the issue was submitted as the start time. Depending on your queue setup, it might add a day or two, but the time of day stays. When converting to a project or task, simply change the start time and day to what's...

Similar to where Heather started, we have a "design" task and "approve design" task. The designer completes the design and uploads to the "approve design" task for review by the art director. If the art director has edits, the designer will work the art file until there are not more edits. Then the ...

We set up our calendar very simply for 9-5 as the workday, 8 hours. We set ALL of our projects to have a planned start time of 9 am. this allows us to utilize the duration feature effectively. We also train team members to look at planned dates and not commit dates. One must remember that durations ...

Reviewer license and requester license are different, and hence access is different. That may be where your issue lies. In our instance of Workfront, the requester can see the documents in their request/issue that they have full contribute access to, but not on the projects or associated tasks. Revi...

I hear your frustration. We have administration tasks that run the duration of the project to delivery plus 5 days. Splitting that into multiple tasks has been confusing as the buckets of work that admin captures are ongoing to the project and the timing doesn't affect the project. Admin is not rele...

Hi Jill, Perhaps you could build standard operating process for your team. I find that more often than not, building SOP's solves more problems with than anything else. Here's how our marketing group will handle requests: 1) they are converted to task on pre-existing bucket projects (example: 1 hour...

I would not delete issues or requests and would leave them as "resolved by.." Best practice. If you are having trouble then it's more a training issue and the lack of clear visual cues from Workfront (hard to tell whether you are in the request versus the project except for the little icon beside th...