New PG&E website: Will customer need to create new MyEnergy Log in?

[Jenny23Li]

Hello! As the 3rd party gas CTA Account Manager, I had a CTA reach out on behalf of our mutual clients. The question they posed is:    

One of our customers has informed us that PG&E communicated upcoming changes that may affect prior access, mentioning that the access would need to be reauthorized.

Could you please clarify if all customers would need to create a new MyEnergy login, and if previous usernames and passwords will no longer be valid? Additionally, any insight into these changes and how they will impact user experience would be greatly appreciated.

[Richard__Carlson · Accepted solution]

You're responding on a public community site, this is a question you would want to ask people specific to your implementation like your system admin.