Merging Duplicate Contacts in Proofing HQ?

[TimBa4]

I can't seem to fix one of our users having duplicate contacts with different emails in Proofing HQ. I have a user who has a "Guest" contact with an email like Jane.Doe@company.com, and also a "User" contact with an email like Jane.Doe+116475@company.com. The "User" contact email is incorrect, and the "Guest" email is correct. Is there a way to fix the email of the "User" contact instance, so that I can delete the "Guest" contact?

[skyehansen]

if you put in a ticket with Support, they can work with you to do this, as well as help you understand how this happens.

[Madalyn_Destafney]

Hi there, you can work with WF to help clean this up on the back end, but here is info on what causes this to happen:
https://experienceleague.adobe.com/docs/workfront/using/administration-and-setup/manage-wf/configure... 

From @BrownPaperBag in a similar thread last year with this from support:

"Member accounts are created when the user is active with another company and is added to a different company's workflow. Guest accounts are created when the user does not exist at all in ProofHQ, and they are added to a workflow, or if the user does exist in ProofHQ, but is deactivated on the other account; if they are deactivated, the system does not add them as a member since they do not have an active login to another account, but instead will create them as a guest user. 

When a user with a matching email exists, in their own or in another proofing environment, Workfront creates an alias email address by adding the user’s account id as a suffix to their email. For example, username+accountid@domain.com. Users will still receive proof notifications in the event an alias email is created." - this last bit is reiterated in the link I posted above.

Please mark correct if this helped you in order to help others : )