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Mark_Meinhardt
July 31, 2024
Question

Issue with ticket submission

  • July 31, 2024
  • 1 reply
  • 373 views

I could not find a community group for general questions, so I am posting here as I am a WF admin.

 

I am trying to submit a support ticket, but can't as the Case Description field won't let me enter text.  And I can't submit w/o filling in the field. And I can't submit a ticket to report the issue with submitting a support ticket, because that would require me to enter a Case Description.  Catch-22, so that's why I'm here.

 

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1 reply

Madalyn_Destafney
Community Advisor
Madalyn_DestafneyCommunity Advisor
Community Advisor
July 31, 2024

Hi, are you still experiencing this? I just went to the Support area and am seeing you can start typing in that box and that default text disappears. If still not working, you can call in instead of submitting a ticket and let them know what you're experiencing (aside from what you're actual issue is about).

Americas: 844.306.HELP(4357)

Europe, Middle East and Africa : +44 1256 274200

Asia Pacific: +61 1800 849259

If this helped you, please mark correct to help others : )
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