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Is there a way to to stop processing a customer form after last question in a section of the form?

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Level 1

We have an issue intake form where depending on the answer to the last question in the top (common) section of the form, the requestor should go to either Section A or Section B of the form.  However, once they are done with either section (A or B), we want the form to stop asking questions. 

 

Using A and B as variables for the actual section names, there is a question at the end of the top (common) section of form

Which Section To Fill Out?
Section A
Section B


This is the skip logic I am currently using

And
If Which Section to Fill Out? [Section A] is [Selected]

Then skip to: Section A

Or 

Otherwise skip to: Section B

 

Using the above skip logic I get the following behavior:

  • If the requestor starts at Section A, once they answer the last question in Section A, the questions in Section B start being presented
  • If the requestor starts at Section B, once they answer the last question in Section B, the form stops since Section B is at the end of the form

What we want is for the form to stop after the last question in section A is completed

 

Thank you in advance!

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1 Accepted Solution

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Correct answer by
Community Advisor

Yeah, I'd take another look bc that should do it. You'd have all of section A have logic to only display if X is selected, and same for section B. You'd tie the logic to this question you described: "last question in the top (common) section of the form, the requestor should go to either Section A or Section B of the form." Check that you're selecting display, not skip. You need to set the logic in both sections A and B.

If this helped you, please mark correct to help others : )

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3 Replies

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Community Advisor

I like to use display logic in forms instead of skip logic. I'd try that out - user only sees (is displayed) section A or B based on a starting question. More on display & skip logic here.

If this helped you, please mark correct to help others : )

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Level 1

Sorry, but that doesn't seem to work either... both sections are still displayed, unless I'm messing it up.  Thanks.

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Correct answer by
Community Advisor

Yeah, I'd take another look bc that should do it. You'd have all of section A have logic to only display if X is selected, and same for section B. You'd tie the logic to this question you described: "last question in the top (common) section of the form, the requestor should go to either Section A or Section B of the form." Check that you're selecting display, not skip. You need to set the logic in both sections A and B.

If this helped you, please mark correct to help others : )