Is there a way to set custom fields in a request form based on the queue topic chosen?

[FlorenceCr]

I was relying on the Queue Topic path to determine if a request was for Product A vs. Product B. However, some requests are getting sent down the wrong path and I'd rather not have the requestor re-enter the request. I'd like to set up a field indicating Product A or Product B and use that field for reporting rather than relying on Queue Topic. Is there a way to "pre-set" the field to Product A if it goes down the Product A path? But also be able to change it to Product B if it was sent down the wrong path?

[RandyRoberts]

I doubt it but you can set custom forms based on topic. That could solve your problem by having a "Form A" and a "Form B". And you can also set up a form that shows certain fields if the user makes a specific choice on another field if you wanted a single form.

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[FlorenceCr]

As far as I know, you can't set default answers per form though. So, Form A can't have Product A as the default choice in the "Product" field and Product B as the default choice in Form B. Default choices are set at the field level, and not at the Form level. If they could, that would have solved my issue.

[RandyRoberts]

You would need to make a Product A field and a Product B field as radio buttons and hide any other choices. The user could then select the relevant one of them and leave the other alone, if you wanted a single form.

If you wanted 2 forms, you could preselect Product A on one of them and Product B on the other. Queue topic "Product A" would have "Form A",… etc.