I was relying on the Queue Topic path to determine if a request was for Product A vs. Product B. However, some requests are getting sent down the wrong path and I'd rather not have the requestor re-enter the request. I'd like to set up a field indicating Product A or Product B and use that field for reporting rather than relying on Queue Topic. Is there a way to "pre-set" the field to Product A if it goes down the Product A path? But also be able to change it to Product B if it was sent down the wrong path?
