Expand my Community achievements bar.

Join us for our Coffee Break Sweepstakes on July 16th! Come ask your questions or share your use cases on Creative Briefs for a chance to win a piece of Workfront swag!

'ID cannot be null' error when copying a template

Avatar

Level 2

We use Workfront templates regularly and will occassionally copy an existing template to create a new variant.  When we tried today, we all got the same message when trying to copy an existing template - ID cannot be null.  This is happening straight away.  Is anyone else experiencing this?  Is this a new issue in general or is it just us?  Just thought I would ask here before looking for support.

JJF72_0-1706171714955.png

Topics

Topics help categorize Community content and increase your ability to discover relevant content.

10 Replies

Avatar

Community Advisor

Looks like a bug. I get the same error. 




Avatar

Level 1

I am also getting the same error.

 

Hi @JJF72 (et al),

 

This is indeed a bug, and I invite you to include or link to the image below, which might help the dev team identify and resolve it more quickly.

 

Regards,

Doug

 

Doug_Den_Hoed__AtAppStore_0-1706280779531.png

 

 

 

Avatar

Level 3

I am also receiving this error and submitting a ticket to Workfront.

Avatar

Level 1

I am also getting this error. YIKES

Avatar

Level 4

Hi, 

I'm having the same issue and opened a ticket. 

Here is what I did as a work around in the interim.  I opened a new project using the template I want to copy. I then saved that task list as a new template and name it appropriately.  Then I deleted the project I had opened. 

Avatar

Level 2

This work-around is exactly what I planned to do also.

Avatar

Level 1

Confirming we are having the same issue.