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SOLVED
I have created 2 email templates for use in Workfront Timesheets and Requests but they do not seem to be working
I am trying to make the email template be used to send out the email when the actualCompletionDate for a request (issue) is created (The request has been completed). I am getting the standard email that tells the requester that the request has been resolved.
Here is the setup I have completed
Here is the actual template that I created for the Request
Below is the body from the setup
<html>
<p>The Request<b><a href="https://choctawnationgov.my.workfront.com/description/view?ID=$$ID$$">$$name$$</a></b> has been resolved.</p>
<table width="350" style="font-size:12px;">
<tr>
<td><b>Request Queue:</b></td>
<td>$$project:name$$</td>
</tr>
</tr>
<tr>
<td><b>Actual Completion Date:</b></td>
<td>$$actualCompletionDate$$</td>
</tr>
</html>
Any suggestions would be appreciated.
1 Accepted Solution
Correct answer by
Yeah that's strange, I'd submit a ticket.
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Hmm, based on your screenshots it looks like you've set them up correctly, you've created the template and associated it with the reminder notifications... Assuming you're sure you'd fall into the criteria to receive this custom notification, I'm wondering if it takes overnight to set. Did you create this before today?
If this helped you, please mark correct to help others : )
You may want to submit a Support ticket to have someone look into it if still not getting them today. Have you asked other users who would be getting this if they have received the custom one or are still receiving the default notification?
If this helped you, please mark correct to help others : )
Correct answer by
Yeah that's strange, I'd submit a ticket.
If this helped you, please mark correct to help others : )
