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How to alert/notify a user when a certain action (example uploading a particular doc on an Issue) is pending for more than 3 days?

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Level 2

Our business users are using Issues and Issue status within workfront to capture ,communicate and interact on a certain process with their agency stakeholders. There is a requirement wherein when the issue is assigned to the agency user, they have to upload a document. If the agency user has not uploaded the doc (issue has been awaiting for them to upload the document) for more than 3 days, then workfront should notify the business user. What is the best way to config this within workfront with or without workfront fusion?

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Level 3

Hello @anasooya 

You will need Fusion for this or you could use the free API and create a Web hook etc but that would need some development. 

 

Fusion would be your best bet. If you need help with Fusion give me a message. 

Good luck. 

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Level 2

thank you for your response. Is there a way to use workfront reports to create this list of issues and then send report  to user on a weekly basis?