Hi - we use the issues area on a project and have a custom form attached so that the QA can track it easier. (We use the filter Category ID equals Bug Tracking).
Now for my people, they are used to attaching a no-task template already that configures the Queue Setup for a whole bunch of request types on a project. So it is very seamless for my project managers and QA people as they are familiar with that setup.
I then have a dashboard on each project that is on the QA teams' layout templates and then one main one for the director to see everything across the network.