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How do I reset a users password?

Hello!

I have a user who is not computer savvy and is always on the move. He's asking to have his password reset and it's been forever since I had to do this. I thought I could go into their profile and there was a button that would prompt a password reset but I don't see that anymore.

Has that function been removed? Is the only way to do a password reset now through the user's log in screen?

Any info is appreciated!

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1 Accepted Solution

Correct answer by

yes.

The user needs to manage their own password reset now.

Are you in IMS? (admin console) If so, it probably needs to go through that process. https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

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1 Reply

Correct answer by

yes.

The user needs to manage their own password reset now.

Are you in IMS? (admin console) If so, it probably needs to go through that process. https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

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