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SOLVED

Help icon (Help Resources) button not working?

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Level 2

Does anyone else's Help icon/button not work? Nothing happens when I click it.

 

I am a new administrator, so maybe I missed a memo. 

1 Accepted Solution

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Correct answer by
Community Advisor

Interesting - here is the documentation on adding a custom help URL. https://experienceleague.adobe.com/en/docs/workfront/using/administration-and-setup/customize/custom... 

If this helped you, please mark correct to help others : )

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4 Replies

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Community Advisor

You may have a broken link if it had been set up as a custom URL. You can have that going to a request queue, for example, in your instance instead of Experience League. Go to Setup > System > Preferences and take a look at the custom Help URL to see if you are utilizing one and if it's a broken link...

Madalyn_Destafney_0-1726688191269.png

 

If this helped you, please mark correct to help others : )

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Level 2

There was actually no URL there, so I added one but it didn't do anything. 😞 

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Correct answer by
Community Advisor

Interesting - here is the documentation on adding a custom help URL. https://experienceleague.adobe.com/en/docs/workfront/using/administration-and-setup/customize/custom... 

If this helped you, please mark correct to help others : )

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Level 2

Thank you!!