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4 replies

SamanthaIsin
SamanthaIsin
Level 7
September 14, 2020

Hi Courtney, unfortunately this link isn't working at least for me. Can you try re-typing it in a reply to this comment please? Thanks!

C
Adobe Employee
CourtneyCh1Adobe EmployeeAuthor
Adobe Employee
September 14, 2020

So sorry @Samantha Isin‚! Try this link: https://forms.gle/dMegU9mFJADxeCcg6

Kundanism
Kundanism
Level 10
September 15, 2020

Thanks for sharing survey @Courtney Christensen - inactive‚ .

Most of the time it is quite cumbersome to go through the all texts, video is a quite good option.

Done with survey.

Mvh

Kundan.

    C
    Adobe Employee
    CourtneyCh1Adobe EmployeeAuthor
    Adobe Employee
    September 15, 2020

    Thanks for taking the time to complete the survey! We really appreciate it!

    Heather_Kulbacki
    Community Advisor
    Heather_KulbackiCommunity Advisor
    Community Advisor
    September 15, 2020

    Done with the survey. I'm the opposite of Kundan, I find the videos cumbersome.

    I'm generally looking for some obscure thing so I'll do a Ctrl+F search on a page of text to jump right to a keyword that I think is my best search option, skim through the text, and determine if I need to adjust my keyword search. I can't do that with a video and don't want to watch a video only to find it isn't quite what I need.

      KatherineLa
      Community Advisor
      KatherineLaCommunity Advisor
      Community Advisor
      September 15, 2020

      Seconding Heather's vote. Usually by the time I'm searching help docs, it's because I'm trying to solve a problem or I need some random fact like 'how many items can a dropdown menu hold?'. A 10min video is just going to irritate me, even worse if it doesn't eventually have what I want to find.

      C
      Adobe Employee
      CourtneyCh1Adobe EmployeeAuthor
      Adobe Employee
      September 15, 2020

      Thanks, @Heather Kulbacki‚ and @Katherine Stibley‚! Insight into how you use the product documentation is incredibly helpful.

      E
      evajuarez
      April 1, 2023

      However, I can suggest some tips for creating effective customer surveys to improve help documentation:

      1. Keep it short and simple: Avoid asking too many questions or including complex instructions. Keep the survey brief and straightforward, so customers are more likely to complete it.

      2. Be clear about the purpose: Let customers know why you're conducting the survey and how their feedback will be used to improve the help documentation.

      3. Use open-ended questions: Instead of just asking yes/no questions, use open-ended questions that encourage customers to provide more detailed feedback.

      4. Provide an incentive: Consider offering a small incentive, like a discount code or free trial, to encourage customers to take the survey.

      5. Follow up with customers: After the survey is complete, follow up with customers to thank them for their feedback and let them know how their input is being used to improve the help documentation.

      I hope these tips help! Let me know if you have any further questions.

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