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June 15, 2017
Question

Email address already exists

  • June 15, 2017
  • 11 replies
  • 2174 views
Hi all, I've got a user who I can't seem to set up with a correct email address because her email address is already in the system... but alas, I can't see her in our user/ people lists. Any advise? I've had a quick search through historic posts and didn't spot someone, but if I missed something, my apologies. Thanks!
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11 replies

Level 9
June 16, 2017
Well that is weird. I never knew the email address was case sensitive (and, I don't think it should be). But I was able to create 2 Users with the same email, but different case, and it worked. It's a little strange though. I haven't fully tested this, but it seems if you have 2 email addresses the same with cases different, then case matters when you enter your email, but if you only have one email address in the system, the case doesn't matter when you enter your credentials. Also, when I tried "forgot password", I received 2 emails to reset the password (each addressed to the names I entered for User.)