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Create new request from My Requests widget that links to request queue

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Level 1

When Contributor and Light users click on the New button on My Requests widget, it opens a window to select a project to and to create a request under that project.

my requests widget_wrong.png

What we need for it to do is open the Requests queue window.

my requests widget_correct.png

 

Is there somewhere in Setup where I can make this change for all roles? I need for all users to get the Request queue window. Thanks!

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6 Replies

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Community Advisor

Not that I'm aware of. Sounds like a solid idea to pots in the community!

 

But - don't you get the correct form if the user selects the request queue project? 

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Level 1

Not all users get the correct form, only Standard users which I find odd.

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Community Advisor

Are you saying that a;; users get the correct form when you go to menu > requests, but NOT when they click the widget "New request" button and select the queue project? 

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Level 1

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Community Advisor

Sorry - yes I know what I am asking is: When that set of users clicks into the project dropdown - what do they see? 
Did you dbl check permissions (ie the ppl with a different experience can access the queue otherwise? 

What do they see when they go to "Requests" in the main menu? 

 

SveniX_0-1750276391248.png

 

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Level 1

They see ALL the projects that are shared with them when they click New from the My Requests module.

 

However if they go to "Requests" in the main menu, they see the Request queue projects.

ZaidaGr1_0-1750288814077.png

 

My question is: is there a way to change the windows that open when clicking New from My Requests module?