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Auto Responses to Project Requests

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Level 1

Hello hello!  Is there a way to send an auto response to users who submit a Project Request?  We would like to be able to let the user know that we received their request and outline next steps regarding review, approval or denial of request.  Any insight is appreciated.

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Community Advisor

There is an email notification option in WF under the Requests I Have Made notification section called 'I submit a request (confirmation)' that if enabled, the user will receive this notification. You can modify the subject line but it would apply to all requests submitted, it's not queue-specific. Unfortunately there isn't more customization here natively, perhaps something with Fusion...
It's interesting that you can create custom reminder email templates for issues/tasks/etc but not for confirmations specific to a queue. It would be a good Idea to submit for votes!

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