our list started out pretty similar to Terry's list, and each option was a different queue topic so it shows up as a dropdown list. By doing these as queue topics, it means we can give different commitment times and assign different people to work on them, but it does mean there's a long dropdown list and your user has to scroll through a little, searching for stuff. Because of this, we try alphabetize them so that more frequently used options float to the top of the list. For example, we use the "New User" option a lot, so by calling it "Add New User" it shows at the top of the list of options, and people don't have to scroll down to find it. We didn't see a lot of use in "Access Problems" or "Security and Permissions" so I bundled these two so that they would become one option (since access usually has to do with people's permissions anyway :). Similarly, because our users can't differentiate between dashboards and reports (and sometimes have requests for both), we merged the New Dashboard and New Report options to "Report/Dashboard - Create" and called the other one "Report/Dashboard - Edit" so that the two options would display next to each other. A lot of our tasks are in templates, so we just kept one option called "Templates" and got rid of the option for task management. And I broke out Kickstarts to be its own option since we use that quite a bit, and only system admins can upload a kickstart file. -skye
