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Capacity Hours not Showing Sufficient as Set Up

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Level 10
Hello Friends, In Workload balancer, missing actual capacity which is defined for 12 hours a day. But here it shows 7.5 Hours only. Please refer attachment. Looking for your expert advice…. With best regards, Kundan. Kundan Kumar KGON - (Kverneland Group Operations Norway AS)
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Level 10
Hi - In Setup, under Project Preferences, Projects, and the Timelines section, what do you have for Typical Hours Per Day? You might need to change it from 7.5 to 12. HOWEVER... It is a global setting so much that all users in your instance need a 12 hour work day There will need to be some clean up for your projects already in your system. We learned when we changed it from 7 to 8 a few years ago, that the Typical Hours Per Day also controls what 1 day duration means in your schedule. Explain more below When we changed from 7 to 8, we had to go back through all our schedules because the tasks changed from 1 Day to 0.88 days. This is because when a task is created, the 1 day duration is given an hour value (typical hours per day), but it is a one-time look up, not dynamic. So when we changed the value all of our tasks got messed up. In your case, 1 day durations will change to 0.625 days. So if your Typical Hours Per Day in Settings is 7.5, I'd contact your support person first and ask if there is any help they can give you about updating that to 12 hours without it messing up all your tasks. Because trust me, it was a very long Christmas break for Kathy and I when we had to go through over a thousand projects to fix them. Anthony Imgrund FCB

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Community Advisor
Hi Kundan, I'd like to reinforce Anthony's warning: there are few actions within Workfront as impactful and as sweeping (including historic information) than adjusting the global number of hours worked per day. If you are considering changing the global number of hours worked per day , I urge you to first do so in your Preview environment so you can thoroughly review the effects and confirm the mitigation steps you will then need to repeat in production. Regards, Doug Doug Den Hoed - AtAppStore

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Level 10
Thats a great suggestion. Thanks @Doug Den Hoed - AtAppStore and @Anthony Imgrund Have a nice weekend! Best regards, Kundan. Kundan Kumar KGON - (Kverneland Group Operations Norway AS)

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Level 10
Thanks @Anthony Imgrund But these users "A1" are belong to different working hours per day such as 12 hours than other user group "A2" which have 7.5 hours. Then, does user group "A1", need to set up with separate schedule and timesheet profile also? So that A1 group users (e.g. machines) can be planned easily even 23 hours a day. WIth regards, Kundan. Kundan Kumar KGON - (Kverneland Group Operations Norway AS)