Canvas Dashboard - no access for some users
I would check their access levels are actually the same. You must have a Plan license (current licenses) or a Standard license (new licenses) to create a Canvas Dashboard. Your Workfront administrator must give you Edit access to dashboards in your Access Level to create or edit a Canvas Dashboard.
I would still have the system admin check their actual access levels in Workfront and make sure they have the same access level (not just license). Access levels are customized versions of Licenses.
I would also double-check check the dashboard is shared with the user to have view access. I'm not sure where you have it on the layout template, but that doesn't always provide inherited permissions depending on where it's been put.
Do they get an error? Or Is the page just blank? Have you checked their Workfront Access Levels to make sure they match?
You might have to open an Adobe support ticket so they can look at your system internally to see what is happening.
This is the error message they get. I have a ticket in with support was just trying to see if someone here had a solve. Thank you for trying!
I can't think of any other setting that would impact it beside their access levels and sharing.
Hi @Nicole ,
The only other thing I would ensure is that canvas dashboards is made visible in the layout template (see below)
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