Publishing a large request queue - anything I need to watch out for? | Community
Skip to main content
A
AmyReilly
Level 4
October 29, 2025
Solved

Publishing a large request queue - anything I need to watch out for?

  • October 29, 2025
  • 1 reply
  • 213 views

We have several large request queues that are not published.  We realized that the permissions functionality* varies slightly for the entered by user between non-published and published request queues, and we prefer the way it works on published queues. Is there anything I need to watch out for if I switch our queues to "Publish as Help Request Queue"?  Nothing else in the queue needs to change. Thanks for any advice!

 

* detail --

For published queues - the entered by user gets specified permissions based on project settings

For non-published queues - the entered by user gets Manage permissions

Best answer by RowvillBh1

Hi @amyreilly , I would just watch out for the basics -

 

  1. Once you publish, choose 'who can add requests to this queue' right below that checkbox
  2. Ensure the request queue project is set to 'Current' status
  3. and double check your preferences for 'When someone makes a request automatically grant' are accurate

Hope this helps.

 

1 reply

RowvillBh1
RowvillBh1Accepted solution
Level 5
October 30, 2025

Hi @amyreilly , I would just watch out for the basics -

 

  1. Once you publish, choose 'who can add requests to this queue' right below that checkbox
  2. Ensure the request queue project is set to 'Current' status
  3. and double check your preferences for 'When someone makes a request automatically grant' are accurate

Hope this helps.

 

    A
    AmyReillyAuthor
    Level 4
    October 30, 2025

    Thank you!  One other thing I found when testing today --  We had originally set our default duration to blank.  Now, when you go into the Queue Details to change anything (including publishing), the default goes to 1 day and you can't go back to blank.  

      Terms & ConditionsAccessibility statement

      Loading footer...