Assign a issue to a job role using Fusion

Question

Hello

The challenge I am having now is that I need to assign a request/issue to someone based on their role.

For example, I want all Implementation related issues to go to all Workfront users whose primary job role is the Implementation Specialist. There are 3 people who qualify for that.

We do not use Routing Rule and Queue Topic to do issue assignment. We are using Fusion to do that. This is a given so we have no control over that.

But there is a limitation on the Fusion side in which case Fusion can only assign the issue to the first person in line for that role.

So what I want is to assign the issue to the Implementation Specialist job role and all the 3 users can see this issue in their Work List when they are in Workfront and to receive in-app notifications for that matter.

Is there anyone who has done something similar or can shed some lights?

Much appreciate it.

The_Real_Melinda_Layten · Accepted Answer

Assign and Assign Multiple are the actions that add assignments. Assignments is a collection on work items. Assigned to is a single user (references).

The_Real_Melinda_Layten · Answer

Contemplate AssignedTo vs Assignments. AssignedTo is a specific user and is limited to one. Assignments are a collection and can include each individual, role or team. Only 1 team can be assigned, but multiple roles and individuals.

So you want to create an assignment on a request assigned to the team.

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