allow anybody to use a request queue

[AlvinaLa1]

Hi all! My team is looking to allow external users from our company to access a request form. We do not know who the individuals are specifically - they can be from across the company. We currently also have admin console, and we use SSO to access Workfront.

What are some options for external users from the company to access the request link to fill out the form?

[Sven-iX · Accepted solution]

Hi @AlvinaLa1 

ANYone accessing Workfront must have credentials - including users with the External license. 

You make the project a public queue, and allow anyone access:

[skyehansen]

To Sven's point, everyone is required to have credentials in Workfront. If the users are a part of your company, then you should talk to your admin console team about the possibility of using zero touch administration in order to allow users to almost-seamlessly create their account in Workfront so they can fill out your form.

https://helpx.adobe.com/enterprise/using/zero-touch-administration.html

Your IT department probably has control of the admin console, and I feel like there's a bit of configuration to be done in this area in terms of linking it to an active directory group(?). Then it's a matter of editing your product to allow users to create themselves. This generates a separate link that new users have to click -- so it's not as seamless as it used to be before admin console, but it's reasonably close and a more seamless functionality was on their roadmap, the last I heard.