We've migrated to the Adobe Admin Console a few weeks ago. The Adobe Admin Console systems administrator is not from our team by virtue that their Adobe product was the first on the Adobe Admin Console and he has no responsibilities regarding Workfront nor is he a user on Workfront. When we got migrated, my co-Workfront systems administrators were made product administrators on the Adobe Admin Console.
Recently, a group administrator (not a product administrator on the Adobe Admin Console) added a user that now shows as defaulted to deactivated and requiring approval. When the group administrator contacted me about this issue, I was able to approve the user that he created. There was no notification whatsoever that say I needed to approve the user. While this is inefficient, my co-systems administrator and I concede that we can make this new "thing" work if we're notified so we can approve in a timely manner. I put in a ticket to get information on the notification only to be told that I would need to involve the Adobe Admin Console systems administrator who knows nothing about Workfront or processes on Workfront. They can't even tell answer me whether the Adobe Admin Console systems administrator was notified at all or who's notified of that pending request. Again, this Adobe Admin Console systems administrator does not have a Workfront account. I'm not sure how he'd approve such a thing or know when to approve or not. The odd thing is now my ticket is with a Tier 3 Adobe Admin Console Engineer who says he does not know what a Workfront group administrator is. I am very concerned with the disconnect.
Anybody else who have the same issue and have a resolution?
