Active users (all license levels) are suddenly getting the message "You are running this report with the access rights of a user who has been deactivated. Update your Report Settings to include an active user." How do I correct this?

[AdamMi · Accepted solution]

Hey Betty,

This error is being caused by the report being run with the access rights of a deactivated user. This article should help you resolve the issue.

[Sheri_Whitten]

Hi Adam,

When I click your link, I get an error page:

Can you please post another one?

Thank you!

Sheri

[kynabaker16]

Hi Sheri - try this page instead. I have our documentation team looking into what might have happened to break the first link Adam shared.

[Sheri_Whitten]

Thanks, Kyna!

[BettyFr1]

Thank you Adam! Your answer helped me fix the issue!

Betty