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Workload Balancer - include issues/requests in Unassigned Work

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Level 4

20-05-2021

We have a lot of teams that don't convert all of their issues to projects, so it's difficult for them to see what work is unassigned as issues are not included in this part of the Workload Balancer. This does not allow for the resource manager to consider the team's availability on the same page that they are assigning the issues.

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Level 1

23-08-2022

We agree with the need to show unassigned Issues in Workload Balancer so that teams can see who might have capacity to be assigned the issue. We manage and end user help and support queue in Workfront. Our end users submit a help and support request (issue) and that issue is assigned to the Team Placeholder. Each issue does have an SLA and Number of Work Hours associated. If that issue could then be visible on the balancer, one could see how many issues are unassigned and who might have capacity to work that issue.