The status of a task should automatically change to In Progress when I user decides to work on it and selects that button in My Work Requests. At least allow to have that functionality in setup to turn on and off.
I don't know why this one isn't in planning or being considered. It is SOOOO needed. I see Workfront's response below:
The reason we don't currently automatically change the status when a user selects "Work on it" is because it impacts reporting when users click "Work on it" as soon as they receive each item instead of when they actually start working on the item.
I disagree. I think this is a huge miss. The impact on reporting when tasks are not 'in progress' when they should be, is far greater and of higher quantity than those that click "work on it" when they aren't really. Who clicks work on it but doesn't actually start there task?!?!
As Peter said, it isn't logical. When a user clicks work on it, the project owner should have a way to know that and not rely on a user manually turning a task to in progress or changing their percentage.
Dear Workfront. Please Reconsider. From, all Workfront Project Owners.
@Vanessa Tripp - Definitely annoying. Something we have started to do for task reports is use the Assignment and Status field. This shows you Requested or Working if they clicked Work On It so you have an idea if they have at least looked at the task and it is new versus seeing Requested and it is New (which means they probably haven't and you should follow up to make sure it gets done on time).
We are also using more and more assignment reports for managers so they can group by assignee and show issues and tasks together. So for those reports we have been adding Assignment Status so they can see Requested or Working. That doesn't 100% work for Issue based shared services who might use other statuses, but has been pretty good with our task-heavy departments instead of looking at task status (which is usually just New or Complete now that Working On and Work Requests are one list in Home)
Is there anyway to turn off this functionaliy. We have projects with monthly repeating tasks that are entered a year in advance and assigned to a Team. The teams need to keep their queue cleaned up but if they select "work on it" they are not notified when the task is "ready to start". We have a workaround to have the user go in and reassign it to themselves instead but there is more friction in this process. I would like to be able to turn this off for some tasks.
Is there anyway to turn off this functionaliy. We have projects with monthly repeating tasks that are entered a year in advance and assigned to a Team. The teams need to keep their queue cleaned up but if they select "work on it" they are not notified when the task is "ready to start". We have a workaround to have the user go in and reassign it to themselves instead but there is more friction in this process. I would like to be able to turn this off for some tasks.
Hi Tara, a notification can be triggered and sent to the team when the task is "ready to start." A Sys Admin can enable this notification within Setup > Email Notifications > Event Notifications > All Predecessor Task Completion to Task Dependents on Assigned Team or All Predecessory Task Completion to Task Dependents. Unfortunately, there is no toggle that exists today that would allow a user to turn off "work on it." If you feel strongly about this, you can always submit an idea for it here: https://one.workfront.com/s/innovation-lab. Thanks!
Hi Tara, a notification can be triggered and sent to the team when the task is "ready to start." A Sys Admin can enable this notification within Setup > Email Notifications > Event Notifications > All Predecessor Task Completion to Task Dependents on Assigned Team or All Predecessory Task Completion to Task Dependents. Unfortunately, there is no toggle that exists today that would allow a user to turn off "work on it." If you feel strongly about this, you can always submit an idea for it here: https://one.workfront.com/s/innovation-lab. Thanks!
