Expand my Community achievements bar.

Got questions about Workfront Governance? Join our upcoming Ask Me Anything session on February 12th!

Stop Subverting Enterprise Level Controls - Allow Disabling HOME And ADD A DASH

Avatar

Level 2

12/30/24

Through 2024 Adobe has done this repeatedly and does not appear to understand how this impacts enterprise level organizations.  We have 600+ users and Mutiple departments and teams and it is CRITICAL that we precisely control what each of them sees. Layout templates and permissions have been created to that end, but it seems every update you change something that subverts these controls.  Two of the most problematic examples are the 'Home' screen that I cannot prevent people from using, only try to hide.  The second one is the new 'Add a Dashboard' link inside each object record. 

 

When I sit in meetings and people stare at me as the Workfront Admin and ask why they don't know about their proofs, tasks, approvals, and custom workflows, I have to now check to make sure they haven't changed to the Home screen and/or added a dashboard that shows them who-knows-what.  

 

You have created Layout Templates for enterprise level control, and then you create ways to make this feature moot... understand this need for control - it is not a minor one.  

2 Comments

Avatar

Community Advisor

1/2/25

I've been complaining about this for years. Apparently, the product managers don't understand that not everyone's job is managing Workfront.

I understand trying to "empower the user" but most folks want to work, not "workfront".

Avatar

Level 2

1/6/25

The cost of this product at an enterprise level is enough that if enterprise level users become frustrated with it, the managers or users will simply begin investigating other solutions.  The measurement for when that occurs is users being able to work effectively and quickly.  It can take just ONE missed key deadline for an entire department to jump to a competitor.  It is simply not possible for any WF Admin to stay on top of how all users can potentially destroy the visibility and workflows that were built for them through these freeform dashboard/reporting screens.  We have already seen one department leave for another solution presented by IT for this reason.  Each time this occurs the reputation of the tool goes down one notch, and there is a tipping point where they simply leave.  Given that Workfront is marked to the Enterprise environment, this disconnect in Adobe's design path is perplexing and self-defeating.