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Merge user accounts in Workfront

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Level 1

7/29/24

We have automatic user provisioning configured in Workfront. If a user has a name or email address updated a new user is created. If we don't catch this in time, the user will be on the new account so user activity/comments/assignments will be tracked there. It would be helpful to merge the two accounts with all user activity/comments/assignments.

2 Comments

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Level 9

7/29/24

Ultimately, this issue is a large part of why I disabled auto-provisioning in our instance. Too much chaos, and too many panicked users that thought their entire account had been wiped out. Until I finally gave up though, my best option was to have a report that automatically emailed me any newly provisioned accounts every day. Our instance was small enough that I generally recognized names and knew that team hadn't hired anyone new recently but they did just celebrate a wedding. 

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Level 1

7/29/24

Thanks for the quick response and the suggestion of a daily report for any new provisioned accounts. We will go that route for now.