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Improve Log Traceability Between Adobe Admin Console and Workfront

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Level 2

8/11/25

Description:
There is a critical inconsistency between the activity records in the Adobe Admin Console and the logs shown in Workfront. When users make changes — such as editing profiles or managing access — via the Admin Console, these actions are not properly attributed in Workfront logs.

Why is this feature important to you:
Accurate traceability is essential for our security, audit, and compliance processes. Without clear identification of the user who performed a change, we face risks in governance and accountability. This is especially critical during permission reviews, account deactivations, or investigations.

How would you like the feature to work:
Workfront should reflect the actual user who performed the action in the Admin Console, both in the system logs and in Journal reports. Instead of showing “System” or generic labels, the logs should capture and display the authenticated user responsible for the change.

Current Behaviour:
Changes made in the Admin Console appear in Workfront logs as performed by “System” and in Journal reports as “RPA ” without any link to the actual user. This makes it impossible to track who made the change, creating gaps in auditability and compliance.