Allow Administators to Delete User accounts

[#1]

Description -

After being migrated to the IMS Admin users can no longer delete user accounts from their system. The drop down menu option is still there but we can not make use of it. Give us back that capability.

Why is this feature important to you - There have been occasions where someone entered an incorrect account, for whatever reason. The account is now sitting in our user list as deactivated but still there. It would be nice to be able to clean up the user list and delete unnecessary accounts.

How would you like the feature to work - Just as it always has. The menu options are there, just turn them back on for us.

Current Behaviour - I select the Delete option and I get an errror saying delete has been turned off and this is being managed by the IMS. But there is no way in IMS to delete either, just remove user permissions.

[#2]

I received a message from support regarding this and it looks like they are enabling the delete function!

[#3]

Hello @Tvasilovic 

Have they given any indication of when this will be enabled?

Thank You!

[#4]

@cthygersen They have implemented the delete function.  Its 2-step process. First you need to Deactivate the account and then the "Permanently delete user" option appears in the drop-down under "Reactivate user".

[#5]

Hello @Tvasilovic, 

Does this option on your instance really work?

We are also migrated to the Adobe IMS and I also see the option Permanently delete user on deactivated users, but still do get the message "User deletion is not available. If you want to delete users please use Adobe IMS instead.", when selecting it...

Regards

Lars

[#6]

@lgaertner - I get the same message in our instance. "please use Adobe IMS.."

[#7]

Hello @_Manish_Singh,

I created a support ticket and relied on this thread, as well as on https://experienceleaguecommunities.adobe.com/t5/workfront-questions/how-do-i-delete-a-user-account-....

They activated the possibility to permanently remove users, which seems to be working.

[#8]

Hello @lgaertner,

I'm still getting the same error message. The user I'm trying to delete is deactivated.

I think they enable the delete option for customers who specifically request for it.

[#9]

Hello @_Manish_Singh ,

yes, sorry, that was, what I was trying to say. The possibility to permanently remove users from Workfront, if onboarded to Adobe IMS has to be requested as a support ticket.

Regards

Lars

[#10]

@lgaertner - Got it! Will request for the same from support.

[#11]

Hello @lgaertner !

Good to know users have to request the ability. I guess my post here served as my request.  I have tested the ability applied to Adobe ID type accounts but cannot confirm with Federated ID accounts.