Add Default Planned Hours to Queue Details of projects

I want to be able to set a default number of planned hours in the routing rules. Currently, Workfront will assume that the request queue item needs a full FTE between the planned start and completion dates. So in our setup a two week request will have 80 hours. You can change this of course after the issue is created; however, this is a little annoying. It would be better to expose the planned hours value in the routing rules setup. To me setting it to 80 hours is worse than setting it to zero. It has a negative impact on resource management data.

I know this general topic (adding fields to routing rules) has been suggested; however, I feel that this situation takes higher priority over making other fields available in the routing rules because of its negative impact on the resource grid (when looking at issue hours with task hours)

Currently when you convert an issue to a task there are only a few options that are provided, and none of them are around the columns that live on most Workfront basic project views - (planned hours, duration, assignments, predecessors, etc.)

In the future, if we had the option to align fields for planned hours, duration and assignment to each individual queue topic OR had the option to fill out fields for planned hours, duration and assignment when converting an issue to a task I believe it would help cut down time on schedule/task cleanup.

I would love this.

Use Case: I want a request to automatically be assigned to a specific team. It's a 1 hour request, and it needs to be done within a day.

Problem: Under the current configuration, the Planned Hours equal the Default Duration, so it's an 8 hour request and makes the assignee's workload balancer look full. Under the current configuration, all issues' planned hours act like they're "drop everything and this is all you work on until it's done". I'd like more flexible.

There are several Ideas related to this same concept dating back years & I think if they were all compiled, it'd meet the threshold for consideration:
https://experienceleaguecommunities.adobe.com/t5/workfront-ideas/planned-hours-default/idi-p/519953
https://experienceleaguecommunities.adobe.com/t5/workfront-ideas/planned-hours-and-duration-defaults-for-queue-topics/idi-p/529987
https://experienceleaguecommunities.adobe.com/t5/workfront-ideas/allow-system-administrators-to-edit-default-issue-planned-hours/idi-p/571816
https://experienceleaguecommunities.adobe.com/t5/workfront-ideas/add-default-planned-hours-to-queue-details-of-projects/idi-p/582850

This is so important - especially as we use Workload Balancer in the Team View to look at capacity. The team has campaign work and ad hoc requests (issues) and we want to see it in the one view. 

As we are getting more requests pushed through Workfront this is a real issue. 

Rather than default duration, can't we have default planned hours and as the request has a completion date which acts like a duration. 

We basically have two ways we deal with requests - either convert to a project OR deal with it in the Request project as it takes under 3 hours and we want to make answering the issue / resolving it as quick as possible without adding layers of process

Definitely needed! This could be extended to queue topic as well where duration is currently controlled at that level if you have queue topics. So adding default planned hours to the queue topic page.

This idea is currently being investigated by the Workfront Product Management team. An official response will be provided by the end of May. Thanks for your patience!

@brenthat 

@tinahu1 

@emmag13 

@jamesm-merge

@vincentgo 

@erika_antkowiak 

@ashleyca 

@amberdo3 

@veronikasa1 

@lizpo1 

Hi Everyone,

This is a great feedback and we are aware of this.

We look to improve the end-to-end work intake and requesting process in Workfront and we will make sure to consider this request as well.

Thanks a lot for your patience!

Hi everyone, 

Currently, we do not have anything on our roadmap for request queues but we are building now a new intake/requesting service which currently supports only Workfront Planning objects. In 2025 we are going to work on supporting WF objects with this new service as well. We will make sure to consider this idea in the scope of the new service.

Thanks for the idea!

As mentioned previously, we are working on supporting Workfront requests in the new work intake / requesting service and we will consider this in scope the new service.