Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Adobe Summit is happening now. Discover what's next in customer experience.

Allow System Administrators to Edit Default Issue Planned Hours

Avatar

Level 2

06-02-2023

Description – Allowing System Administrators to select the default number of planned hours for issues.

Why is this feature important to you – Currently all issue planned hours default to the length of the duration. This impacts capacity planning for users, specifically those that have a blend of issue and task-based work. This creates false alarm capacity reports when filters include both issues and tasks. For example, if a user is assigned an issue with a duration of 3 business days, the user is automatically allocated 24 planned hours when the issue may only take an hour to complete (over the course of 3 business days). 

How would you like the feature to work – System Administrators can set the default planned hours per issue. 

Current Behavior – Reports and manual editing are used to monitor, identify, and change as many planned hour defaults as possible.