Fusion is an amazing tool. It has revolutionized my deep knowledge of the Workfront platform in ways that aren't otherwise possible. Being able to automate even the most mundane process can save people hours of their lives from drudgery. And from an admin perspective, Fusion has made system maintenance so much easier.
When it comes to prereqs, knowing advanced reporting in Workfront is a good place to start. You'll be surprised how much you use text mode when it comes to building things. The Fusion bootcamp is essential. It's a general overview of the platform and you learn to build pretty handy tools as well. It's required.
However, IMHO, there is far too little documentation and resources for people when it comes to mastering it. The bootcamp can only cover so much within three days. As of now, there isn't an "advanced" course--and that has to change. From what I understood, they were working on something last year, but that has gone radio silent, Adobe-style. The online documentation is dated and not plentiful. There are quite a few things which--if you don't know the little "secret"--are not intuitive to learn. But, of course, they're more than happy to sell you a service package to learn those things...
My full-time job involves building, maintaining, and correcting automations and integrations, so I'm in the tool eight hours a day. I find if you have a very well-designed scenario, it doesn't require a lot of attention. Support from Adobe is limited, though. They will usually have a policy of "Blame Fusion First"--even if an issue has nothing to do with Fusion scenarios you've built.
And if something has to do with the way a Fusion scenario receives information, the first reaction is "Well, must be the way you designed the scenario," even if a scenario has worked 100% of the time until a certain point. Such was the case last night during the blip with the event subscription API. So then you have to prove that it has nothing to do with your scenario, but with the data coming into the scenario. This is annoying.
And if there is something off with the way you built something? They're not going to help you. In their defense, I understand why--Fusion scenarios are unique and they cannot know exactly how you built the thing. That said, now that I'm adept in the tool, I can pretty easily troubleshoot why something crashed out. They really need to have more Fusion-handy people in support--especially for new users.
All of those minor negatives notwithstanding, I cannot imagine any organization's use of Workfront without it. It corrects so many of Workfront's limitations. And we've built some truly amazing things inside of it. And, tbh, it's kinda fun to work with.
