Tired of being held hostage by System Outages

[AmyYo1]

With another system outage/major access problems this morning, I'm going to start the conversation with our procurement team about how to get $$ back from Adobe given all the downtime and lost productivity that these problems have caused teams at my organization. I've been a system admin for Workfront for close to five years, and have never experienced as much inconsistency with access than I have in the last 6 months. 

Have others been successful in recuping money given actual down time being more than what the contract states we can tolerate? 

[ConnorO2]

I've sent an email over to our rep to get some clarity because we have not signed anything.

[AmyYo1]

Extremely helpful. Thank you for this callout. I did notice earlier this week that the Enable AI toggle was ON in our instance, which is something we also cannot use/have very tight lock downs. Toggled it off again, but now will keep checking! 

[lindselib]

Huge complaint from me. I follow all the maintenance updates/status site/release notes, we are off fast release, and yet we are still disrupted frequently with unforeseen changes pushed through without communication. 

PS glad someone started this thread- we are still down with no updates and I just needed somewhere to vent my stress lol

[AmyYo1]

I would encourage everyone here to take screenshots/document examples of others having this experience. Also take screenshots of the Adobe status page (someone shared one example above) that cleary show timestamps of when issues were identified and updates provided. That is going to be helpful information when documenting official down time. 

I appreciate everyone's feedback here so much. Being the one to have to answer to teams of all sizes that they can't get to their work/tasks is a very stressful experience. 

My hope is that there would be actual behavioral change from Adobe on release rollouts, and considerations of updates that would have impact across the system. I also await the release webinars, which now contain very little granular information about impacts. 

[MargretteBoyer]

Here you go: 

[-JC]

For those of you who haven't gone through this before, @cverges-medallia shared this information during the last major outage.

https://www.adobe.com/cc-shared/assets/pdf/legal/terms/enterprise/pdfs/sla-ondemandservicesunified-s...

[LindsayLa2]

Hello, our Workfront instance at Blue Shield is down and I am getting this circle of doom. I hope this release gets rolled back ASAP because this is the busiest part of our entire year! 

[KristenS_WF]

Same--we just got the okay yesterday to start the annual load of our learning projects for 2026 (hundreds of projects).

[JamesMa4]

This is the longest outage since I've been using Workfront for sure. Looks like it extends beyond just Workfront today: 

[_Manish_Singh]

It seems Europe servers are down, it is running fine here in APAC.

[rbush_merkleinc]

I hear you, it is down again for my org and it has been 2 hours of lost production and revenue. Ticket closed and no resolution, very frustrating.  

[KristenS_WF]

Looks like my org's instance is back up--hope it holds.

[-JC]

Nothing for us!

[-JC]

Alright, looks to be up now. Crossing fingers over here. 

[AmyYo1]

Same. Back up, for now.
THANK YOU ALL for the examples shared today, and feedback too. 
It helps to get through it together, confirm consistent behavior (since not a lot of detail is included on the status site) and rule out any IT issues on my org's end. Appreciate you all! 

[JohnJOSullivan]

Same. Looks like things are back up. We're still doing some testing before we send an all-clear to our users.

[JustinRenteria2]

Im back up and running. Verified with a few users in my org as well

[MargretteBoyer]

We are able to login. Finally!!!